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Something is missing, and there are only four reasons.

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1. Your role does not grant it

The most common by far. The sidebar hides what you cannot use rather than showing you errors. Check Profile → Access for a read-only view of what your roles actually grant. If it is not listed, that is the answer — ask an admin, who can adjust it under Roles and permissions.

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2. It is badged “Soon”

Not released yet. These appear in the sidebar but do not open:
  • Leads graph
  • Lead mining
  • Activities
  • Products, Price Books, Line Items
  • Loyalty (Rewards, Tiers, Catalog, Membership)
  • Security alerts
They are visible deliberately, so you can see what is coming.

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3. Your plan does not include it

Feature availability is set by your plan — AI, campaigns, automations and calling can each be off, and there are caps on channels and users. Billing shows your limits. A greyed-out option with no error is usually this. See Plans and usage.

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4. It is admin-only or platform-only

Some screens are restricted by design: Manage Plans and Manage Tenants belong to whoever operates the platform. A workspace admin cannot see them however senior they are inside their own company, and that is correct.

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Your access changed and the app has not caught up

Use Recheck access in the user menu. It re-reads your permissions without a sign-out. Useful right after an admin has changed your role.

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Still missing

If Profile → Access says you have it, your plan includes it, and rechecking access did not help, contact support with the exact page name and what you expected to see.