Settings → Channels → Calling. Enable calling per WhatsApp number.
Setting
What it does
Enable calling
Turns calling on for that number
Forward to
Where calls go: a SIP address, a WebSocket, or a phone number
Call recording
Records calls
Public call link
A link customers can use to call you directly
Forwarding to a phone number carries per-minute charges from the carrier, separate from
your Linkiasoft plan. Forwarding to SIP or a WebSocket does not. The setting warns you, but
it is worth saying twice — an unnoticed forwarding rule on a busy number gets expensive.
Check your local law before enabling. Many jurisdictions require you to tell the caller
they are being recorded, and some require consent. Recordings play back from the call
history on the conversation.
Incoming calls can be answered or declined in the app. The conversation shows a call history
panel — incoming, outgoing, missed and failed calls, with recordings where available, and
each call’s cost.
SMS is sent from the inbox and from broadcasts. It is billed
against an SMS credit balance, separate from your plan’s unit pool.Notes worth knowing:
Numbers need the country code and no spaces or dashes.
SMS has no delivery receipts as rich as WhatsApp’s — sent does not always mean read.
It is meaningfully more expensive per message than WhatsApp. Use it where WhatsApp is not
available, not as a default.
Running out of SMS credit stops SMS only; other channels are unaffected.
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