This page is for whoever operates Linkiasoft, not for administrators of an individual
workspace. These screens are not visible to a workspace admin, however senior — the
permission is a separate, platform-level one.
Manage Plans
Platform → Manage Plans. Create and edit the subscription plans workspaces can be put on, and the growth packages they can buy. A plan defines:
Growth packages are bulk unit top-ups, optionally with bonus units at larger sizes. They
add to the pool without changing the plan — the right instrument for a customer having one
unusually busy month.
Manage Tenants
Platform → Manage Tenants. Every workspace on the platform: assign a plan, view usage, and set entitlement overrides.Entitlement overrides
Per-tenant exceptions to their plan — extra channels, extra users, a higher unit ceiling, SMS credits — without inventing a bespoke plan for one customer. Prefer moving a customer to a different plan when their needs are permanent; use overrides for genuine one-offs and temporary arrangements.Diagnosing a customer’s problem
The tenant view is the fastest route to most “it stopped working” reports:1
Check usage against the plan
An exhausted unit pool stops outbound sending. It presents to the customer as messages
silently not going out.
2
Check feature flags
A feature the customer expects may simply not be on their plan.
3
Check channel and user counts
At the cap, “add channel” and “add user” fail with what looks like a bug.