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Telegram connects through a bot you create. Customers message the bot, and those conversations arrive in your inbox.

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Create the bot

1

Open @BotFather in Telegram

Search for @BotFather — the one with the blue verified tick.
2

Send /newbot

Choose a display name (shown to customers) and a username (must end in bot, e.g. acme_support_bot).
3

Copy the token

BotFather replies with a token like 123456789:AAxxxxxxxxxxxxxxxxxxxxx. Copy all of it.
4

Paste it into Linkiasoft

Settings → Channels → Add channel → Telegram, paste the token, connect.
The token is a password for your bot. Anyone holding it can read and send its messages. If it leaks, send /revoke to BotFather and reconnect with the new one.

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The three things that catch everyone out

These are the reason most Telegram channels look connected but receive nothing.
Telegram bots cannot start conversations. A customer must send the bot a message — usually by tapping /start — before you can message them. Share your bot’s link (t.me/your_bot_username) rather than expecting people to find it.
By default a bot in a group only sees messages that mention it or use a command. To see the whole conversation:In @BotFather: /mybots → your bot → Bot Settings → Group Privacy → Turn off.Then remove the bot from the group and add it back. The change does not apply to groups it has already joined — this is the step people miss.
For a Telegram channel (broadcast-style, not a group), add the bot as an administrator. A non-admin bot cannot read channel posts.

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Nothing is arriving

Work down in order:
  1. Is the channel status Connected? If not, the token is wrong or has been revoked.
  2. Has the customer messaged the bot at least once?
  3. For a group: is Group Privacy off, and was the bot re-added afterwards?
  4. For a channel: is the bot an administrator?
  5. Does a role grant this channel? A connected channel nobody is granted delivers to nobody — see How assignment works.