> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkiasoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't see a page or a button

> Why something is hidden from you — permissions, plan limits, or a feature that isn't released yet.

Something is missing, and there are only four reasons.

## 1. Your role does not grant it

The most common by far. The sidebar hides what you cannot use rather than showing you
errors.

Check **Profile → Access** for a read-only view of what your roles actually grant. If it is
not listed, that is the answer — ask an admin, who can adjust it under
[Roles and permissions](/help/team/roles-and-permissions).

## 2. It is badged "Soon"

Not released yet. These appear in the sidebar but do not open:

* Leads graph
* Lead mining
* Activities
* Products, Price Books, Line Items
* Loyalty (Rewards, Tiers, Catalog, Membership)
* Security alerts

They are visible deliberately, so you can see what is coming.

## 3. Your plan does not include it

Feature availability is set by your plan — AI, campaigns, automations and calling can each
be off, and there are caps on channels and users. **Billing** shows your limits. A greyed-out
option with no error is usually this. See [Plans and usage](/help/billing/plans-and-usage).

## 4. It is admin-only or platform-only

Some screens are restricted by design:

| Screen                       | Who                                                 |
| ---------------------------- | --------------------------------------------------- |
| Workspace settings tab       | Workspace admins                                    |
| Shifts                       | Admins                                              |
| Per-agent KPI detail         | Admins                                              |
| Manage Plans, Manage Tenants | Platform administrators only — not workspace admins |

**Manage Plans** and **Manage Tenants** belong to whoever operates the platform. A workspace
admin cannot see them however senior they are inside their own company, and that is correct.

## Your access changed and the app has not caught up

Use **Recheck access** in the user menu. It re-reads your permissions without a sign-out.
Useful right after an admin has changed your role.

## Still missing

If Profile → Access says you have it, your plan includes it, and rechecking access did not
help, [contact support](/help/troubleshooting/contact-support) with the exact page name and
what you expected to see.