> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkiasoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> The notification feed, and choosing which categories reach you through which channel.

## The feed

**Notifications** in the sidebar. Two tabs:

* **Feed** — what has happened.
* **Requests** — things waiting on you.

Filter by status (all, unread, read) and by category: **Leads**, **Customers**, **Tasks**,
**Activities**. Select several to mark read or delete together.

## Choosing what reaches you

**Notifications → Settings** (or the **Configure** button).

You control it on two axes:

| Axis         | Options                             |
| ------------ | ----------------------------------- |
| **Category** | Leads, Customers, Tasks, Activities |
| **Delivery** | In-app, email, mobile push, sound   |

So you can have lead activity push to your phone while task updates stay in-app only.

## Turning things down

Notification fatigue is the usual complaint, and the fix is almost always the same: keep
**in-app** on for everything, and reserve **push** and **email** for the one or two
categories you would genuinely act on within the hour.

Sound is set separately, per person, under **Settings → Notifications** — including an
option to only play when the tab is visible, which is worth turning on if you keep the CRM
open in a background tab.

## Sending a notification to your team

Admins can broadcast an in-app notification from **Notifications → Send**. Useful for
announcements that should not be a WhatsApp broadcast to customers.

## Not receiving anything?

<AccordionGroup>
  <Accordion title="No push on mobile">
    Push has to be permitted by the browser or device as well as enabled here. Check the
    device's own notification settings for the app or site.
  </Accordion>

  <Accordion title="No sound">
    Check **Settings → Notifications** and use the test button. If "only when tab is visible"
    is on, a background tab is silent by design.
  </Accordion>

  <Accordion title="No emails">
    Notification emails go out through your workspace's mail configuration — see
    [Email (SMTP)](/help/channels/email-smtp).
  </Accordion>
</AccordionGroup>