> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkiasoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick replies and commands

> Saved answers on / and automations on : — the two shortcuts that save the most time in the inbox.

Two shortcuts in the composer, doing different jobs.

## `/` — quick replies

Saved answers for things you type constantly: opening hours, delivery times, payment
details.

<Steps>
  <Step title="Type / in the composer">
    A list appears. Keep typing to filter it.
  </Step>

  <Step title="Pick one">
    Its text drops into the composer. You can edit before sending — it is a starting point,
    not a locked script.
  </Step>
</Steps>

Each quick reply has a **title** (what you search for) and a **body** (what gets inserted),
and can carry an attachment. Create and delete them inline from the same menu, so you can
save a good answer the moment you have written it.

<Note>
  Quick replies are shared across the workspace, so a good one written by one agent helps
  everybody. Title them for how people will search — "delivery time", not "reply 3".
</Note>

## `:` — commands

Runs an **automation** against the current conversation, rather than inserting text.

Where a quick reply pastes words, a command *does something*: creates an order, looks a
customer up in another system, sends a structured message, kicks off a follow-up sequence.
Some take arguments, and the composer prompts you for them.

Which commands exist depends on what your workspace has built under **Automation** — there
is no fixed list.

## Which to use

| You want to…                              | Use                                |
| ----------------------------------------- | ---------------------------------- |
| Send the same explanation you send daily  | `/` quick reply                    |
| Attach a price list or PDF you send often | `/` quick reply with an attachment |
| Trigger something in another system       | `:` command                        |
| Start a multi-step follow-up              | `:` command                        |

## Related

<CardGroup cols={2}>
  <Card title="Inbox tour" icon="inbox" href="/help/inbox/tour">
    The rest of the conversation view.
  </Card>

  <Card title="Template approval" icon="whatsapp" href="/help/campaigns/template-approval">
    Messaging outside WhatsApp's 24-hour window.
  </Card>
</CardGroup>