> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkiasoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Linkiasoft does

> One inbox for every messaging channel, with a CRM attached to it.

Linkiasoft puts every customer conversation — WhatsApp, Messenger, Instagram, Telegram,
TikTok, SMS and email — into one shared inbox, and keeps a CRM record behind each person
writing to you.

## The two halves

**The inbox** is where your team works. Conversations arrive from every connected
channel, get [assigned to an agent](/help/routing/how-assignment-works), and are answered
in one place. Nobody needs the password to your WhatsApp account or your Facebook page.

**The CRM** is what the inbox writes to. The person messaging you becomes a customer
record; an opportunity becomes a [lead moving through pipeline stages](/help/crm/leads-pipeline);
calls and meetings are logged against them. So the history of a deal and the messages
that produced it live together.

## What people use it for

<CardGroup cols={2}>
  <Card title="Shared team inbox" icon="inbox">
    Several agents answering one WhatsApp number, without sharing a phone.
  </Card>

  <Card title="Sales pipeline" icon="chart-line">
    Turning conversations into tracked deals with an owner and a value.
  </Card>

  <Card title="Broadcasts" icon="bullhorn">
    Messaging many customers at once over WhatsApp, SMS or email.
  </Card>

  <Card title="AI agents" icon="robot">
    A bot that answers common questions and hands over to a human when needed.
  </Card>

  <Card title="Automations" icon="bolt">
    Rules that fire on a message, a new lead or a stage change.
  </Card>

  <Card title="Reporting" icon="chart-simple">
    Response times, agent activity, where deals are getting stuck.
  </Card>
</CardGroup>

## Getting going

<Steps>
  <Step title="Create or join a workspace">
    See [Create or join a workspace](/help/getting-started/create-or-join-a-workspace).
  </Step>

  <Step title="Connect a channel">
    Nothing arrives until a channel is connected — start with
    [Connect a channel](/help/channels/overview).
  </Step>

  <Step title="Invite your team">
    Add people and give them roles: [Invite your team](/help/getting-started/invite-your-team).
  </Step>

  <Step title="Decide how chats are shared out">
    The defaults are sensible, but worth understanding:
    [How assignment works](/help/routing/how-assignment-works).
  </Step>
</Steps>