> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkiasoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help center

> Guides for connecting channels, routing conversations, running campaigns, building AI agents and managing your workspace.

Everything about using Linkiasoft. Looking for the API? See the
[developer guides](/introduction).

<CardGroup cols={2}>
  <Card title="Getting started" icon="rocket" href="/help/getting-started/what-is-linkiasoft">
    What the product does, creating or joining a workspace, inviting your team.
  </Card>

  <Card title="Connect a channel" icon="plug" href="/help/channels/overview">
    WhatsApp, Messenger, Instagram, Telegram, TikTok, email, SMS and voice.
  </Card>

  <Card title="The inbox" icon="inbox" href="/help/inbox/tour">
    Conversations, quick replies, comments and groups.
  </Card>

  <Card title="Routing & availability" icon="route" href="/help/routing/how-assignment-works">
    Who receives which chat, presence states, shifts.
  </Card>

  <Card title="Customers & leads" icon="users" href="/help/crm/leads-pipeline">
    Pipeline stages, customers, contacts, tasks and the calendar.
  </Card>

  <Card title="Campaigns" icon="bullhorn" href="/help/campaigns/broadcasts">
    Broadcasts, WhatsApp templates and email campaigns.
  </Card>

  <Card title="AI & automation" icon="robot" href="/help/ai/agents-overview">
    AI agents, guardrails, tools and automation flows.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/help/analytics/overview">
    Reports, agent KPIs and availability.
  </Card>

  <Card title="Your team" icon="user-group" href="/help/team/roles-and-permissions">
    Roles, permissions, channel access, users and invitations.
  </Card>

  <Card title="Settings" icon="gear" href="/help/settings/workspace">
    Workspace, notifications, storage, profile and security.
  </Card>

  <Card title="Integrations" icon="puzzle-piece" href="/help/integrations/overview">
    Google Calendar, Odoo, WooCommerce, webhooks, migration and API keys.
  </Card>

  <Card title="Billing" icon="credit-card" href="/help/billing/plans-and-usage">
    Plans, units and usage.
  </Card>
</CardGroup>

## New here? Do these four things

<Steps>
  <Step title="Create or join a workspace">
    [Create or join a workspace](/help/getting-started/create-or-join-a-workspace)
  </Step>

  <Step title="Connect a channel">
    Nothing arrives until you do — [Channels overview](/help/channels/overview)
  </Step>

  <Step title="Invite your team and give them channel access">
    Both halves matter — [Invite your team](/help/getting-started/invite-your-team)
  </Step>

  <Step title="Understand how chats are shared out">
    The defaults are sensible but not obvious —
    [How assignment works](/help/routing/how-assignment-works)
  </Step>
</Steps>

## Most-asked questions

* [Why didn't this chat go to the right agent?](/help/routing/how-assignment-works#why-didnt-i-get-this-chat)
* [My WhatsApp template was rejected — what now?](/help/campaigns/template-approval#rejection-reasons)
* [My messages aren't sending](/help/troubleshooting/messages-not-sending)
* [What do Ready, Busy and Off actually do?](/help/routing/presence-ready-busy-off)
* [I can't see a page or a button](/help/troubleshooting/cant-see-a-page)
* [What is a unit, and what uses one?](/help/billing/plans-and-usage#units)
* [How many people can work at the same time?](/help/team/working-at-the-same-time)
* [Why can't I reply to this Messenger or Instagram chat?](/help/channels/messenger-instagram-rules#the-24-hour-window)

Still stuck? [Contact support](/help/troubleshooting/contact-support).